Educational Videos

Learn how to use our Customer Portal.

Learn how to submit a Help Desk ticket.

The videos below will help you set up LastPass from installing to transferring passwords.

LastPass Account Activation

Installing LastPass Browser Plug-In

Signing into LastPass for the First Time/ Setting up Multi-Factor Authentication

Logging into Browser Plug-In

How LastPass Saved Your New Passwords

Open LastPass Vault/ Edit Passwords

Transferring Chrome Passwords to LastPass

Reviewing the Security Dashboard

Under this category, our team has gathered a wide variety of miscellaneous topics that answers our most common help desk tickets.

Creating/ Editing an Email Signature in Outlook

Learn more about Microsoft apps such as Outlook, Teams, and more.

Setting up Microsoft Multi-Factor Authentication

Downloading the Outlook app on Android and iPhone

Under CTS's Zero Trust policy, new programs might be blocked and will require request to download by our NOC team. Learn how to install approved programs from ThreatLocker.

What is ThreatLocker?

Requesting to Run/ Install a New Program

A brand new phone system can feel overwhelming, good thing you hired CTS to walk your through everything you need to know about your new phone.

Please note: If your phone is not the exact phone model from the video tutorials, that's okay. This tutorial still applies to most, if not all models. If you have any other questions, contact our help desk.

Transfer a Call

If there's a specific video tutorial that you and your team would benefit from, let us know by filling out the form below.